Refunds are issued prior to class if, and only if, we can fill your place in class, and have ample time (minimum of three business days) to do so. Should we be able to issue you a refund for these reasons, a 10% processing fee is charged. If you paid by check, 10 or more days must have passed since your check was deposited before a refund will be issued. We regret that we are unable to refund any portion of the class fees once class has commenced with our first session. If something unexpected makes it impossible for you to continue with class once you have started class with the first session, we will do our best to accommodate you in an upcoming class, space permitting (usually not ascertained until after that class begins). Oftentimes, spaces are not available for many months, if at all.For these reasons, please think seriously about your schedule and commitment to training, and your dog’s suitability for group classes, before enrolling in our classes. If you are not sure if your dog is a suitable candidate for a group class, please contact us before you register for class so we can schedule an evaluation.
We realize that unexpected events can occasionally cause people to miss a lesson. We are usually able to get people caught up on missed material at the next class. If you would like to schedule a separate make-up session, these are charged at the hourly rate for private lessons.
We encourage family members who will be participating in training your dog to attend class. However, for the safety of dogs and people we do not typically permit children under the age of twelve (12) to attend training classes without special consideration of your situation and the nature of the class. We have found that the attention span of young children can be shorter than that of puppies and dogs, and we want their parents to be able to fully concentrate on the class.
If you would like your child to attend class and participate in your dog’s training, please call us to discuss your situation. Children can be good trainers but they do require special consideration in a class situation.
All minors (under 18) must be accompanied by a parent, legal guardian, or have written permission from a parent or guardian to attend with another adult who will serve as the minor’s guardian during class.
For reasons of safety, we do not allow a single handler to bring multiple dogs to class. If you have multiple dogs, please ensure that you have multiple handlers – one for each dog.
Our training method is based on the principles of positive reinforcement. Therefore, we do not permit the use of choke, prong (pinch), or electronic collars in class. We reserve the right to dismiss any participant from class, without refunding any portion of the class fee, if they persist in treating their dogs in ways that might cause physical or psychological harm.
Vaccinations and Flea Control
For dogs 4 months old and up: Rabies, DHPP (distemper-parvo), and bordetella are required before your dog participates in class and YOUR DOG MUST BE CURRENT ON ALL VACCINATIONS. For puppies under 4 months old: Pups must have completed at least two of their parvo-distemper vaccinations and have received a bordetella vaccination to enroll in this class. Please note that the bordetella vaccination is not routinely given as part of puppy vaccination packages. We require that your dog’s vaccinations be administered at a veterinary office. We require a copy of these records that we can keep. Please check with your veterinarian to be sure your dog is current on all shots. We require all dogs to be flea free and on an effective flea control.